FREQUENTLY ASKED QUESTIONS
Q. What documentation do I need?
United States Citizens
All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least two blank pages for entry and exit stamps. More information for United States citizens can be found HERE.
Non-United States Citizens
If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter Mexico and may require at least two blank pages for entry and exit stamps.
It is the sole responsibility of the attendee to verify and obtain all necessary documentation requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa to enter certain countries.
We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.
How do I get a Passport? (United States Citizens)
To get a new passport, you must go to a local passport acceptance facility. Some passport acceptance facilities require appointments. Many provide passport photos for a fee. You must provide your passport application, proof of United States citizenship (such as a birth or naturalization certificate), government-issued photo ID (such as a driver’s license or military ID), color passport photo, and fee payment.
Typical processing time is approximately six to eight weeks. If you choose to pay the expedite fee, the typical processing time is approximately three weeks. Please visit the below link for additional details on how to obtain a passport or renew your passport.
Q. When should I leave for the airport?
Recommended airport check-in time for international flights is three hours prior to departure.
Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.
Q. What items can I carry on?
Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.
Q. How much luggage can I take?
Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions. Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.
Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.
Q. How do customs procedures work at the Cancun International Airport?
Upon arrival at the Cancun International Airport, you will pass through immigration and present the Mexican immigration agent your immigration form (tourist card) and your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.
Since most commercial airlines no longer hand out immigration forms (tourist cards) on the plane, we highly recommend you fill out your form online before you depart for Mexico as this will help expedite your entry. If you do not fill out your immigration form ahead of time, you will have to wait in line at the Cancun International Airport to fill out your form.
You can fill out your immigration form up to 30 days before you depart for Mexico using the online registration process at All you need is your passport, flight information, address or name of the hotel where you are staying, and a printer to print your Official Entry Tourist Card. When you arrive in Mexico you will need to present your printed tourist card and your passport. The immigration officer will keep the Entry Part of your form and he/she will stamp the Exit Part of the form which you will keep while in Mexico. When you are checking in for your flight back home, you will present the Exit Part of your form along with your passport.
Q. What is the climate like in Cancun in February?
Average high temperatures during February are a pleasant 84 degrees with average lows around 67 degrees with these low temperatures being experienced mostly around sunrise. February is the third driest month of the year in Cancun with just 2.2 inches of rain. Humidity remains at its year-long constant of around 85% maximum and 74% minimum and wind speeds rarely exceed 10 mph.
Q. Should I purchase Travel Insurance?
Because unforeseen circumstances may arise, we strongly recommend that you purchase Travel Insurance through TravelGuard. TravelGuard is an affordable plan with a comprehensive package of travel assistance and concierge services available 24 hours a day, anywhere in the world. With TravelGuard, you receive basic coverage in the event of trip-related expenses, including cancellation, interruption, or delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage or travel documents; or baggage delay. Coverage may be purchased any time up to 24 hours before departure; however, in order to qualify for coverage for cancellations that may be necessary due to pre-existing medical conditions, TravelGuard requires purchase within 15 days of registration. For full details of the description of coverage or to purchase TravelGuard click HERE. Coverage is only available for United States residents.
Q. What if I have a special health concern?
If you have any medical conditions or physical disabilities that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your disability, the more information you can share with us about your specific needs, the better we are able to assist you.